Recently, I purchased the PUR
Recently, I purchased the PUR x RawBeautyKristi palette. FedEx claimed they had delivered my package, but when I checked, no package. I found the customer service email on the website (there is also a phone number, but I am often short on time) and let them know about the situation. They shipped me a replacement palette that I received about 4/5 days later. They used USPS the second time around, and they put the package in my mailbox. The shades in the palette are beautiful and very easy to blend! 10/10 on the customer service, 10/10 on the palette, just 10/10.