cefaly.com

It doesn’t do anything. Helps while it’s on my head but once I take it off the migraine is still there and worse

The app. . . it is complete garbage due to the difficulty in connecting. Not worth getting the upgraded model for that feature.

Shipping was alright once I called them to tell them I needed to receive the package early because I was moving or I would have to cancel my order. The call center itself is pretty bad. The person speaking on the other side is not located in the US, doesn't know how to speak English well and doesn't have customer service training. Cefaly should move their call center to the US and get agents that are able to have good answers and training, and that are empathic with the customer. The training they gave me constituted reading the bookled almost word by word. I requested a call back from someone above since I'm in the neurology business to talk about how the product can be improved and to have more information for my patients. The agent refused, dismissed my complaint. and referred me to look at their webpage to try to get information on how to contact their MSL. Not a good business.

When you can get it to work, it’s life changing. Unfortunately, it is designed in such a way that every time you use it, you will need to get out the instruction book to remember how to operate it. It has one button and does a chirping sound. With that single control and response, you’re supposed to be able to turn it on and off and change modes and intensity. How many chirps til you’ve gone to mode 2? Did you miss a chirp? It’s really quiet. I have no idea why it doesn’t just have a switch to turn it on and another button for mode and another button for intensity. But if you’re able, mid-migraine, to successfully hack the expensive medical device, it does really help.

Long wait and tracking the order is not working properly.