www.mrostop.com

Although MRO had exactly what I needed, the shipment left a lot to be desired. A week after purchase, the status of the order was unchanged, showing it was being issued from the warehouse and the status would change after something has been done. So a few more days and no change, I called MRO and the guy said, "It went out yesterday by UPS, want a tracking number?" I got the merchandise and was in no great big hurry but wondered if I had purchased from a business with good reputation.

Fast service

Products are very hard to find and it's extremely aggravating trying to make a multi item shopping cart

I ordered multiple items in the Parker Ferulok fitting line and received a confirmation email that the order was placed, then I heard nothing for a week. At this point I contacted customer service to find out the order was half in the mail, partially drop shipped from the manufacturer, and partially back ordered. A no point did I receive an email or call notifying me of any of this, nor did the website say items weren't in stock. When I talked to Rod in customer service all he could repeatedly say was, "Its not our fault". Kinda seems like MRO Stop's fault doesn't it, seeing as they are the supplier and website owner? I did save some money by using MRO Stop that's why its 2 stars not 1. My local Parker supplier had everything in stock, so my frugality cost my business, and subsequently my customer, time and money. I still do not have all the parts from my order, as one is still on backorder from May 31st.

The air bag was to small for the application I need then when I call to try and find a bigger bag Rod the sales person was so rude that I will never do business here again besides that I was charge 18% restocking fee that for parts I never use and still in box