shop.morlanduk.com

**

Very good

Bought 10 sheets of expensive ply for a motorhome project, ordered 2 sided, got one sided, thankfully it didnt hold us up and could be used anyway. Went back to order more and online shop doesnt appear to work properly, sometimes no items listed??? Tried on multiple devices. Despite that, shipping was fine.

Delivery was stressfull. The fact that the first driver needed someone to help him unload his lorry was unexpected and although you apparently mention it in the depths of your website is not really acceptable. It should be made clear what is expected of the customer ie to climb up into the lorry and manhandle a huge weighty item without any health and safety training or insurance. The second delivery was made with arrangements in place to unload your lorry however this driver had no problem with unloading his lorry and my only knowledge of his arrival was when he rung the door bell having made the roadside delivery. He was quite surprised at my surprise that he had done it single handedly; which to him was the normal procedure. During this fiasco your office staff treated it as if it was my responsibility to have acquainted myself with your procedures with no acceptance that this should have been somehow spelled out at the moment of purchase. The office staff at the delivery company were on the otherhand very helpful and the second driver also very professional and courteous

Website very clunky, difficult. Staff on phone very helpful and friendly. Delivery prompt.