Backordered & Satisfied??
I have never been so informed of the status of my order like I was from Reggio Registers. Personal emails detailing why my order has not shipped and updates on expected delivery date. Then I got an email from Shelly Maldonado, the Customer Service Manager, apologizing about yet another delay in my order, but also in that same email she offered a great solution to the backordered items which I accepted. I believe communication is key in any problematic situation and that "bad" news is better than "no" news. Plus, to know that a person is proactively working with you to resolve the matter is truley "exceptional customer service".