RiteScreen

Bad customer service

Measurements were close but the were 1/16 over, 1/8 where the angles didn't line up perfectly The screen material cannot be tight, has to be loose or it tears The instructions didn't match what I had with wheel adjustment. Screws couldn't be backed out, they were not in at all. None of the weeks would retract inside the frame. I tried to install it as it is. With wheels not retracting, I didn't get them over the grove.

My experience is awful. The worst nightmare. On September 10 I emailed RiteScreen my exact door measurements, 29.5 by 77 inches, and asked them to check that my dropdown selections matched those measurements before building the door. The dropdown menu made it easy to pick the wrong option, and I wanted them to catch exactly that. They never flagged anything. The order confirmation showed 26 1/6 inches, about three inches narrower than the measurements I had sent and asked them to verify. The door they shipped measures about 26.5 inches wide. It does not fit my opening. When I wrote to support, Jodi told me the only option was their $150 remake program, because I had a 24-hour window to correct the order. I tried to meet them halfway twice. First I offered to split the difference at $75 for a remake. Then, to make it cheaper for everyone, I offered $50 for just the two short rails remade at 29.5 inches instead of 26.5, since I can keep the long rails that fit. Dana Lunak, their Customer Support Manager, rejected both offers and said the factory does not do custom parts and the order was a fulfilled contract. On October 6 I sent a final email giving them until October 8 to remake the door at the correct size at no charge, and said I would otherwise dispute the charge with my bank and post honest reviews. They did not reply. Desired resolution: remake the door at 29.5 by 77 inches at no charge, or refund my payment in full. The size mismatch was in my email before they built anything, and I asked them to verify it. That request was ignored.

No one will return my call or email.

When both sides are fully pushed in, the screen frame is exactly the width of my door frame. My frame is 78” (inside the lip) and the screen frame is also 78”. I tried to return it but they said I have to pay freight costs myself, which would’ve been damn near the cost of the screen. They delayed in giving me a form their policy states that I needed, and then they offered to sell me another product at a discounted cost without refunding me for the first frame. I finally had someone come over and we removed the extension (wheel) pieces from both sides and hammered one piece back into the grooves when the screen was within the door frame. This is also after having to drill new holes because the originals got stripped after trying to fit the damn thing so many times. Not worth the money unless your frame is LARGER than 78”. All that and the door still sticks when I open/close, and it sometimes comes off track at the bottom, prompting me to kick it back onto the track.