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Genstone support is prompt and courteous

We love our GenStone!! The assistance we received was great! We were able to return what we didn’t use with ease! Better to have too much than too little when getting the job done! We built an indoor faux fireplace with the electric fireplace / heater. It looks so real with the rock covering! Thank you for a great easy to use great looking product! We used the Kenai and it’s awesome!

Customer service was AMAZING from beginning to end!

Everything went smoothly and CS was very responsive and helpful. Project came out looking nice!

Glad I got a replacement without any issue