dornbossign.com

Blah

I left a message for customer service & they never called back! My issues remain unresolved.

Ordered a product that was very time sensitive and received the wrong product. Called and requested my product to be overnighted but employee stated it should arrive on time and is no need. The day after my product should have arrived I called and asked for status. She stated it is out for delivery. I asked for the tracking number and it said a delivery date of next week. When telling this to the employee, her reply was, "I don't know what else I can do." Had to ask for manager so I can have my product overnighted to meet my customers deadline. Manager agreed and got my product in time. This process should have never been complicated and nerve wracking especially if you are the ones that messed it up. I have other places to get my materials from as this is not the first time this has happened.

I have ordered sign blanks twice and the first time the packaging came in completely torn apart it was like they wrapped a piece of cardboard on two sides with some banding material and the blanks were pretty banged up the second time packaging was a little better but the blanks were scratched up as well I don't usually leave reviews just wanted you to know