Deck Expressions

Horrible customer service was sent damaged product. Called and emailed 4 times zero response. Had to spend $525.00 from a local distributor to buy another section of railing so I can get paid for my customer.

Took a few weeks to receive, which is more of a nuisance than anything, but when I opened box the product was subpar. Manufacturing shavings and debris throughout, along with scratches and dark streaks. I didn’t attempt to return because I really needed the gate to protect my kid’s playing on the deck. in addition given the length process to simply receive the product in the first place, I couldn’t imagine the return/ replacement process. At the end of the day I purchased it from Deck Express expecting a much more superior product than big chain home improvement stores. Boy was I wrong. So we’ll just have to live with this crappy gate. Lesson learned.

Wrong items were received. Terrible customer service. No one cares or even took responsibility. Shipping blamed the vendor, the vendor blamed shipping. 4 weeks later and we don’t have our order.

Waiting for a refund

Ordered item (single railing braket). I waited 10 days for an update on my order. It never arrived so i called and talked to the owner who canceled the order. I ordered from somewhere else (for a cheaper amount) and 3 days later i received both orders. I never received a refund from deck expression as promised by the owner. Even today 2 months later still no refund!!