Deck Expressions

I still have not received my complete order and no one can seem to give me any answers. It’s been months!!!

Delivery time frame and communication is awful

Poor at this point!!

This is the worst company I have ever used. I have been waiting a month to make a return because they need to “email the manufacturer” to make returns. What is the point of a middle man company if I cannot return products to them?! My Deck is 3 months behind schedule…..and the worst part is I could have bought the parts at Home Depot! Shame on me for trying to support a smaller company. I’ve emailed the proper channels over and over again, I even called. Everyone talks to me like it’s my problem and I’m the one in the wrong! I will never ever recommend or use this company again. Im sitting on a $800 return and can not buy the correct parts until I get it returned! And the absolute worst part is I can not get anyone to offer me a solution! Just “we’re trying”. Again, what is the point of a middle man here?! I am beside myself at how bad my experience with this company has been.

#1 The post I received were damaged. I had to contact them through emails and phone calls to even get the ball rolling. I was told they were ready for shipment they are behind. After contacting them again I am now informed they are not made and they are not sure when it will happen. #2 I have damaged post sitting in the customer's yard. The customer is very upset at this point and is talking on a refund.