Deck Expressions

Customer service is severely lacking. I was sent a product I did not want and they will not cover the cost to return it...

Incomplete delivery. No Post caps with this delivery. We’ve been waiting 3 months and still continue to wait. Please send the post caps immediately.

Have been waiting for weeks to receive my refund

Terrible

I placed my order April 10, 2024 and had my order delivered April 19, 2024. As it was coming off the truck I thought this is great 9 day turn around, but when I checked the delivery I found one of my rail kits was the wrong size and color and all my post trim bases were missing. I refused delivery of the wrong rail kit and the driver took it. I then called Deck Expressions left a message for support, but they never called me back. I called again and got hold of Tyler in Shipping and explained everything to him said he would look into it and get back to me. The following week I had to contact him he said the supplier was still working on it. I have made numerous calls to Tyler over the last three weeks and here it is May 11, 2024 and I still DO NOT have my missing items that I paid for. I have not been told what the problem is. I was told it is the supplier, but I placed my order and paid Deck Expressions and I think they should make every attempt to rectify this situation.