Customer service top notch! Bed is great so far, very good materials!
So my wife and I have slept on a tempurpedic for the last 15 years. It was starting to break down so time for a new mattress. I did a ton of research because there are so many choices now. You have to be cognizant of what you are buying. I watched videos on youtube and looked at all kinds of reviews. The Mattress Underground was invaluable and that is where I found Luma. Very good materials, good warranty, good customer service, and the right combination of layers for us. We went with the Latex Hybrid Slumber System and so far couldn't be happier! Very supportive, comfortable and great customer service. We went with the medium support latex and we might go to the plush, but want to give it a bit more time. You have a full year to do the exchange on the topper, an excellent policy. Overall I can highly recommend Luma, whatever your sleep needs. Oh, and the pillows and mattress topper are excellent quality as well. To me, the pillow is the best I have had yet. Don't hesitate, because with their exchange policies there is no reason to.