Overall, I had a very
Overall, I had a very positive experience. My first order was placed just before the weekend, so it wasn't shipped until the beginning of the following week. I would have appreciated a faster dispatch, but everything else was excellent.
The teas were packed in light-proof bags sized appropriately for each order, and each of those was placed inside an additional resealable zip-lock bag for extra protection. I also liked that orders over a certain amount allow you to choose a free gift from a dedicated section on the website. On top of that, the company included a complimentary tea sample (around 25 grams), which was a nice surprise.
The teapots arrived in sturdy cardboard boxes and were additionally wrapped in protective bubble wrap. Everything arrived safely and in perfect condition.