Had a bit of a problem but it was dealt with swiftly and well
The test of a good supplier is how they react when things go wrong, which they can occasionally. This was my first order and unfortunately there was a hiccup whereby the delivery address became mangled on the system and ended up being shipped to a non-existent address, which I didn't notice at first. Once this came to light, it was taken on board and dealt with swiftly; since there seemed no way to divert the shipment to the correct address, rather than waiting for it to be returned to sender then re-shipped, a duplicate shipment was raised free of charge and sent immediately to the correct address. Communication throughout was excellent. It is reassuring to know that customers are valued and I will have no hesitation in purchasing regularly in future (but will check everything carefully!)