www.threshers.co.uk

Very professional and helpful !!!

Lovely choice of Spirits etc on Threshers and reasonable prices too

I recently ordered a bottle of brandy from Threshers Wine Online as a birthday present for a 50-year-old boy (because apparently some boys just get taller and more expensive 🎉). When the package arrived, the casing was cracked. Not exactly the “aged to perfection” look we were going for. Slight panic. Mild dramatic sighing. Birthday countdown officially underway. I emailed Threshers expecting the usual modern customer service experience — you know, a polite robot named “Support Team” promising to “value my query” sometime before retirement age. Instead? A real human replied almost immediately. No scripts. No fuss. Just genuine help. They sent out a replacement straight away, and it arrived the very next day. Birthday officially saved. The 50-year-old boy remained blissfully unaware of the near-brandy crisis. In a world where customer service can often feel automated, robotic, and copy-pasted, this was refreshingly brilliant. Fast, friendly, and actually caring — which is rarer than a decent bottle of brandy at supermarket prices. Huge thanks to the team for turning a potential birthday disaster into a smooth celebration. I’ll definitely be ordering again — though hopefully with fewer plot twists next time! 🥃

Great lovely taste

Quick delivery