Long time customer - love
Long time customer - love the product, hate the packaging and newer round the cup delivery design. I feel these things have gone down in quality over the year and the price is still the same. The bag seal falls off the bag on initial opening every time now (not enough glue I’m assuming). This causes smart cups to not dissolve as easily, ruining the product. I should be able to rely on the bag and not have to spend more on your sealed container that would only hold 1 bag at a time (would be nicer if you had something that stored 3 or more bags at a time). I also wish you’d bring back the old bottom of the cup design. I loved that I was able to remove the disk and add to my teacher water bottle before classes each day. The cup never really made sense, but got worse with the newer honeycomb design on the sides. I lose so much more product bc they fall off the cup sides when separating the cups to use. Lastly, I miss being emailed coupon codes. Bring that back please!