Newport Flavors & Fragrances PS OLD

Terrible shopping experience. I have been calling and emailing since I purchased may 24th and still HAVE NOT HAD MT ORDER SHIPPED (: you guys need to take better care of your customers. I should receive a full refund at this point. It’s been 2 months and 3 weeks. Nearly 3 months. I ordered from you to support a small business, as I am a small business owner myself, and am truly disappointment in this experience with your company.

Very slow in providing requested documentation such as COA's. Many times have to request this several times.

I was waiting to receive the products before leaving a review, but they continually ask me to leave a review, so here you go... (This is my first order with this company- judge for yourself if you want to deal with them.): 2/16/20- Placed $100 order 2/26/20- Checked status and order is "processing." I got on chat (which was not live) and then emailed to find out how long processing takes. 2/27/20- Received email that processing takes 3-5 business days. So I asked what was going on with my order. 2/28/20- Was told they will check on my order and rush shipping to make up for the delay. 2/28/20- They sent follow-up email stating my order was delayed because one item was unavailable because they needed to reformulate it (candy floss). They asked if I wanted to ship without the item and refund it or wait to ship until the item was available. I interpreted that to mean they would ship the order minus the item and then ship the item separately when it was ready. I was OK with this. They told me the order would go out on 3/2. 3/6/20- Order status is still "processing." I email again and ask that they send the order ASAP and cancel the cotton floss item so we can get the order out the door. 3/6/20- They reply to say they spoke with the production manager and they will get the order out today. 3/11/20- I have received no shipping notification nor further response/follow-up. (One might think that by this point someone would be paying attention here.) When I logged into my account this morning to check status, it is now "In Labels Department." So I guess it didn't go out on Friday as promised. Where do I start to talk about the amount of errors post transaction? I will start with one thing- do NOT have a product available for purchase and sell it when you don't have it. It's bad practice. Maybe that is forgivable if I didn't need to email constantly for statuses. Twice now they falsely promised to send the order and it's still sitting there nearly a month later. Will I do business here again? Maybe if the products are amazing, I will. But I won’t order any specialty items like the custom candy flosses.

Really sad as the order was delivered after 12 days

This is the slowest order I ever made in the United States. I am in Nigeria and I intended that someone help me bring the order to me here. But even after 5 days the order did not deliver so I had to change address when the person has left.