Not the best customer service
The customer service experience was less than to be desired. After submitting an issue of mold for one product, the response was not personable or very understanding. I let that roll off, but then after having it happen a week later for the same product and calling this out, I got the same generic, we'll send it off to quality. . . went you coupons. . . . bye type message. It was definitely already an off-putting experiencing opening 2 moldy containers 1-2weeks apart, but then to be generically replied to really leaves a bad taste in my mouth for the brand. And we were very loyal, long time customers. Just very disappointed in how the brand showed up in their "customer service" correspondence.