Loyalty goes a long way!
I am a long-time loyal customer.
Recently I placed an online order that included mac and cheese, the item became out of stock (after I paid for the it), DWL followed up with me by phone to ask if I wanted to be refunded, or could they send a replacement of another product of my choice? I accepted a similar replacement. I have to say that I was pleasantly surprised by the phone call, and the customer service agent on the phone who was so helpful, towards the end of our call he said I would receive a "double" order at no charge, and free shipping. What a great experience!
Loyalty goes both ways.