butlers-cheeses.myshopify.com

An easy way to send a gift with a difference. Mouthwatering cheeses to enjoy.

The product is good. The delivery is not good for a fresh product. My delivery was a day late. Where had the product been meanwhile? Would certainly think twice about repeating. JW

Ordered special cheese package £45 on 20/08 for hubby's birthday party treat, selecting delivery date 31/08. Received text update from courier that would be delivered 23/08 (nobody would be in to accept),so contacted them ASAP to reschedule for 31/08 which was acknowledged. Waited in all day, no delivery so emailed couriers the next day to query, they replied the saying item was returned to sender. No reply from Butlers to say whether will be delivered another day, or my payment will be refunded. Very disappointed.

Ordered a range of cheese, most of which is lovely. Goosenargh Gold was mouldy four weeks before the expiry date on its sealed packet. No order despatch email (as promised on the order confirmation) left me wondering whether it would arrive on time; thankfully, it did. No response to email enquiring about despatch over two weeks later. No response to answerphone message reporting mouldy cheese. Keen to support small local companies but disappointed by lack of apparent customer care. I wouldn’t usually post reviews like this but if the company doesn’t want to resolve the issue, people need to be aware.