Unhappy with local delivery service.
I ordered a balloon bouquet tied to a stuffed bear for delivery the following day. I received confirmation immediately as expected. However, I received a notice the next day that I would have to pay an additional $20 due to a requirement from their local delivery service. I paid the invoice very early afternoon and asked that the delivery still be made on the day it was ordered for. (It's a small city!) I received no response to that. My sick grandchild didn't get it the day it was supposed to arrive, but the following day. It was only then I had any additional communication about the delivery which seemed to be just an automated delivery response. I would be much happier if the "extra" fee had been noted on the original order - and even happier if it had been delivered as promised. I do realize this was all the fault of the local delivery service, but it's still very annoying and sad for a child and parents who needed something to smile about!