In my opinion, you are not reliabel
After a couple of calls, we had the AVR price locked in and a delivery commitment of 2 days, just like I get with Prime. That was needed so it arrived when I was home to receive it.
They ship it with 4 day delivery and it would arrive when I wasn't home.
When I pointed this out to the manager, she told me I'd have to pay extra for 2 day delivery. So much for their credibility in keeping commitments.