Fantastic store, shame about the courier company.
I purchased a Korg keyboard from these guys as they offered the most competitive price and they shipped the item on the same day. Unfortunately their courier company Toll is shocking. They attempted to deliver to me on two occasions, both times at approx 3-4pm stating there were issues on the road and they could not reach my address which is rubbish as this was after the Christmas break during the school holidays and the roads were dead in Sydney. Both occasions I had to contact the call centre to find out what was going on with the delivery after waiting home all day.
I had a gutful so contacted Sounds Easy who let me come to their store and pick up a keyboard while they deal with the courier to redirect the one "in transit" back to them. The trip to their store was 30 mins with zero traffic incidents in the afternoon on a weekday during the same period.
Sounds Easy were really apologetic and lovely, they worked towards a solution for me and were easy to get in touch with. Will definitely buy from them again but will pick up rather than opt for a delivery.