Tracy
Our e-sims were great.
My daughter's e-sim did not work, on the day we arrived in Bali it said that her e-sim had already been activated, this was reported to customer help line and they advised us to do a couple of things which we did but still did not work. We had to purchase another e-sim to get her online, she requested a refund but was advised that they would charge her a cancellation fee, which i feel was not fair as the e-sim did not work at all and had never been activated. I am not sure what the outcome from this was if she was ever given a refund at all.