Guter Kauf - Current Domain

We bought a Samsung M21 for our daughter's birthday. When the package finally arrived we found out that the phone was either pre-used or refurbished as the protective foil on the phone was already removed and it had a scratch on the back of the phone. The packaging was tampered with as you could see the original samsung sticker was cut and a new one was applied on top as well as the guarantee booklet missing. We live in Germany and they send us a phone with a G charger together with an adapter which was also the wrong one. Nothing on the website mentioned anything about the product not being new or that we would be receiving a non-eu version. 7 days ago I wrote the support desk with this claim trying to resolve it and have not received an answer yet.

Versand dauert ewig und keine Möglichkeit zu checken ob das Paket noch kommt

Shit company.

noch keine Ware, kein Trekking-Nummer

Handy noch nicht gekommen