Poor Customer Service
Bought a case that held down my lock button. After emailing for a return, customer service took a month and a half to respond. I had since purchased another brand of case. When I got my response, I called them to send my Element case back for a refund. But since I’ve had the case longer than a month, they said it was somehow impossible to refund me, although it was their customer service representative that took the month and a half to respond to my request. Very silly. Element, please fix this so other people are not screwed out of money with a faulty case.