Everything perfect
At first I was hesitant to order in the website due to some online reviews. But I must say that it was a very positive experience. The delivery was faster than expected, even in corona lockdown, I got updates of the tracking regularly, and the item arrived on time and without defects (the only small problem was Hermes delivering it to another apartment and not leaving a note in my mailbox). The vacuum works perfect, everything is new and without any signs of being a grey-market product. I could register it in the roborock website and I continuously get the newest updates. It also has an European connector, as well and all the manuals and documents in English and other Europeans languages.
I would recommend giving a try to this website, I know there are negative experiences, but at least in my case everything went good.