Item kept being BACKORDERED, so
Item kept being BACKORDERED, so it took about a month before it shipped. I never received a status email informing me of the backorder, and finding the information on the website was difficult at best. When I finally called to find out when it would be shipped, I was automatically put on hold while "trying to find an agent to help me." Finally, an automated voice would tell me they would transfer me to extension xxx, which sent me to voice mail. I tried several times over many hours when someone eventually answered.