Bliss Computers

I would like a refund or a new display.

I sent a message to Bliss Computers in January. I provided my exact device, model, serial number, as well as multiple part numbers from the broken LCD. I also provided multiple photos. The issue is this laptop was a Getac X500, and the LCD was unusually backlit and required an acrylic mounted layer with an independent, high powered backlight. I included this detail both in writing and in photos. I wanted to make COMPLETELY sure that any part I ordered would be compatible. The email response I received said, and I quote, "After verifying the shared info, I can confirm that it is indeed the correct screen to purchase. Please go ahead with the order at your earliest convenience" followed by a link to this screen. I ordered this screen. It is not compatible. At all. Does not work. I sent it back for a refund. I had not removed any plastic peels or stickers, and it shipped back in the exact same shipping box with the exact same packing materials they sent to me. They received it and sent me a confirmation that the screen was not damaged in any way and had not appeared to be used. Which it wasn't, because it was obviously incompatible from the moment I opened the box. They refunded me $70 out of $120 I spent. Why are you not giving me a full refund? Is it a restocking fee for a screen that would never have been removed from your stock if you did not give me incorrect information? Is it a shipping charge for an item that never would have shipped had you not given incorrect information? Is it a "this is what you get for trusting us, sucker" fee for thinking providing 100% of the necessary information to verify compatibility was enough, not expecting you to lie to me with incorrect information? I am already out the time and effort to buy this screen, wait on delivery, and deal with this hassle. I am already out the goodwill and faith in my client for trusting you to deliver a part that did not work. I have done NOTHING that warrants or justifies holding 50+ dollars from me for YOUR mistake.

The part supplied was a later revision and the touchscreen does not work on my laptop, although the laptop data was supplied before purchase. Apparently, the older version is not available through Bliss.

Do not recommend this brand I don’t want to have bias but from the get go my screen had a huge stripe in it they told me to return it for a refund kinda unfair for the wasted time if your this far just get a new laptop

Lack of info