Bliss Computers

Screen was replaced but the bottom 1/2 inch doesn't fill out the monitor shell. Company verified model and S/N before shipping but still got it wrong. Waste of $200+

The customer service agent who contacted me needs to improve his customer service skills. Customers expect to be treated with courtesy and respect. We all make mistakes, but an agent should know how to de-escalate situations and show genuine effort to resolve issues. Anyone can sell parts, but true service means taking responsibility when the company makes a mistake—such as failing to communicate updates and leaving a customer waiting for a part that was never shipped.

Got pushback after receiving a defective panel.

If they send the wrong part, they should at least provide return shipping cost. I ended up ordering from a different vendor and the screen sent from the other vendor looked new and worked right away. Pity, because the folks at Bliss seemed very nice and responsive otherwise.

Bliss computers insist on verifying the model no. and part no. prior to shipping - Great! However, the replacement part does not fit well at all. There are gaps around the entire screen between the plastic outer case and the display. The backlight shows signs of damage also. Overpriced for what you receive.