VIOFO

I needed a new sticker for my tele camera. Viofo support was helpful and timely in this matter.

I had an issue with my A119 MINI 2. It was intermittently stopping the recording and then starting again. Many "Recording Started" at any time. I eliminated all possibilities such as memory, firmware, GPS mounting hardware, cables, power adapter before opening a ticket on the VIOFO website. I was contacted right away about the issue and after communicating with a customer service rep and following some troubleshooting steps it was determined that the camera was at fault. I returned the bad camera to VIOFO and a new replacement was sent to me. The new camera works fine. The whole process was straight forward. My concern is that may son has a MINI 2 also and is experiencing the same problem (intermittently stopping the recording and then starting recording again after). I hope VIOFO engineering has addressed the issue because I see on the internet that it seems to be a problem with a lot of MINI 2's. Customer service was great but jury still out about the MINI 2.

Viofo makke great cameras, this is the third I've bought for my family. However like any product issues can arise as it did in my latest one when the hardwire kit failed. It is how these issues are resolved that is important and in this case that response was excellent. Their agent, Josie Zhang, was excellent and had everything sorted quickly and a replacement on the way soon after I was in touch.

Jessica she/he helped me a lot

Had an issue with my cam about 6 months in where it was having a screen defect , still worked but couldn't see the screen. I suspect it got too hot. . long story short I sent them my sd card with it on accident, took some time but its currently being shipped out back to me !!