unagi-scooters.myshopify.com

Sent broken scooted after months of back and forth dealing with a repair

Sara was very nice--the rest of the Unagi bureaucracy didn't care about this customer

Zéro customer support. Title says it all. Only advantage of the Unagi over the scooters for hire on the street is that it’s lighter. The Unagi is less stable. I purchased a used scooter and it came with scratches. No thought to touch up paint, which I assume they have on the factory but not I no have to try and find and match? Even the screws to attach the handle bar appear used and one of them stripped going in. But zero customer support is a serious problem. Scooter shut down and screen went into an endless scroll, had to walk it home. But then it suddenly turned back on, it still had plenty of charge. No idea what happened but obviously worried that it’s going to randomly conk out again. Tried to find a phone number, luck. No customer support number, the AI help bot is pure frustration - the exact opposite of helpful. Trying to read the PDF of the manual on a phone you’ll need a magnifying glass. It’s as if any thought that went into customer experience was to make it a bad experience. Also, the scooter will accelerate on its own. Can’t sync it to phone, there a list of issues. Emailed exactly 24 hours ago and haven’t heard back. Curious if I’ll get a response. It does look nice ¯\_(ツ)_/¯

absolute worst in every dimension.

I never received replacement on my refurbish scooter. I was having communication with customer service that has a terrible assistance resolving the issue and it's been over a month and my scooter still was not delivered as a replacement prior to scooter that I had before. And I never get my money back and I don't know what is such a big issue to resolve this issue but if I would get replaced for my scooter or my money back at least I would never recommend Unagi to any of my family or friends or anyone who would be interested to be your company or your services.