The Dashcam Store

The dashcam was sent quickly and arrived safely. The product that I ordered was the one that arrived. Very satisfied.

Once I am able to reach a representative, they provide fantastic service and are knowledgeable so that is why 5 stars. Regarding calling in and being in the que, it is an absolute 1 star. Please work your inbound call, you spend more time explaining who shouldn't be calling and a message that you are speaking to other safe drivers, etc. Not necessary. You offer me to leave a message and receive a call back and that does not happen. Please reassess this process as it overshadows the magnificent work your representatives do once, I do reach them. Easily, I will call in 20 times or more and hang up and keep calling just to reach someone. Change the process or at the very least execute your call back process so the customer can trust that process. Or, a thought, allow the customer to receive a call back based on the phone number. As stated, your team is excellent at customer service once a connection is made, however, the umbrella of customer service is the entire experience from the initial inbound ringtone up to and including thanking your rep.

Matt is awesome..very kind, patient, professional, knowledgeable and proficient!

Ordered it Sunday, received it Thursday worked out perfectly for my Friday trip

Fast interaction, fair price, thank you Dashcam