www.teds.com.au

I bought a product to have on time and it was the wrong product sent to me. Now I have to wait god knows how long to get the product I wanted.

I placed an order online then was contacted by customers service to advise they only had display stock to supply. I agreed to take the display stock and then did not here from customer service again. I then received a review request saying I should have received my goods by now and please leave a review. I hadn't received my goods so emailed customer service to inquire and was told that my goods had been mistakenly sold and I now have a 3 month wait to receive my goods. Really bad communication and customer service.

Tried to buy a Canon 400mm f2.8 lens secondhand via your website. Order went through and my credit card was billed $8,000 for this lens. Nearly 24 hours later, I receive an email informing me that this lens had already been sold. Yet they still accepted the order and billed my credit card with this non sale. Why was the order accepted and my credit card billed when they couldn't supply what I had ordered? I now have to wait days for this money to be refunded. The item was advertised on your website, you accepted my order and billed it to me, yet you didn't have the goods to sell to me. Having accepted my order, and billed me for it for an item advertised on your website is a contract and you have breached this contract. I have been a long time customer of Ted's Cameras and Ted's Cameras have always been my first choice for camera gear, but moving forward, I must reconsider this choice if this is the way a good customer is treated.

I ordered and paid for a printer online only to be emailed a week later saying they are not in stock. Other online stores tell you if its in stock or not. Help is only 10am to 4pm which is hard when you work 9 to 5. I've replied to emails to call me but so far no reply. Who knows if I'll see the printer or my money again.

You're the most expensive store in this industry and Don't give any discounts