www.teds.com.au

Took month and a half to receive product with no feed back from company to where or when it would arrive

Ordered a lens for a job with express shipping. Got an email a day later saying they don’t actually have stock of that lens, despite taking my money. When I asked for a refund they took a week to refund me. Leaving me without that lens before the job.

Online and phone customer service is really bad. I never received a response to my online emails, despite following them up. Phones are never answered. I purchased extra care for my second hand gear and now think it was a waste of money as no-one will ever reply when if/when I need it. In-shop service is really good but I live regionally.

After 5 weeks of not receiving my order I rang your company to get an update only to be told the store you were shipping it from had run out and didn't bother to tell anyone. Was then told it would be shipping from a different store in SA two weeks later still no product. I rang again to follow up as I hadn't received any communication or tracking id to look it up myself. Got told by Teds staff whoopsie postage is taking a little long, and that was that

Almost new camera sent for repairs and started out promising. Was sent to Canon who repaired and returned it within 2 months but no one contacted me. I had to initiate contact multiple times via email and phone. Difficult to contact store by phone (often not answered). Every person I spoke to had to start from scratch; no communication between departments. Took another 3 months for camera to be returned to me.