UbiBot Online Store

Good product but tech support needs improvement

Solid performance.

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Immediate help is rarely available. The chatbot doesn't know if there actually is anyone at their desk to transfer calls to. I've waited over an hour with many "sorry" responses but never knowing if I'm ever getting through. Many of the email responses sound like they're written with A. I. Lots of words and gratuities with little substance.

The support does not have a workaround solution.