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I have 6 units monitoring Food Pantry Freezers. I was initially having trouble with units on fringe of router reception dropping off line. After replacing router RSSI unproved by over 6dbm. Now no problems. Units held data even after being offline for several weeks!

Vicky from the support team was very helpful!

Great customer service!

professional resolution of my problem.

Fast solution, but the app and/or device should have expressed the issue why it was failing the wifi sync. The wifi sync was working, but device got error as no account data space - data needed to be deleted. In my case this happened as wifi when down, for several days, the rule alerting when no contract with device filled up data. Once wifi fixed, device kept failing to reconnect - but gave no good reason why. - seems like netword or PW issues - I needed tech to explain. The app could have called this out as the attempt to reset/resync wifi, before the attempt was.made..