store-eu.gl-inet.com

If I were to rate only the router itself, I would give it max 5 stars. Great performance for this price. Only thing I am missing is the possibility to organize mesh with couple of these. But I cannot say anything good abut customer service. I had to wait a month for the item to be shipped. A month of waiting for something which was supposed to be available in EU, shipped to a contry within EU. I had to ask coupe of times for the shipping date - customer service did not even bother informing me about delays or anything by themselves. So all in all, this sums up to 3 stars unfortunately.

The delivering was horrible

First of all the Customer Service reacted immediately. I ordered a Spitz AX Router 5G (GL-X3000 NR) and had some problems. I need a cable that I can plug directly into the 12-volt socket of my motorhome. The customer service said that a cable like this is not available. Than I had a problem to connect the Router by sim card to internet. It was only possible by deactivating the sim card´s pin code And finally my order included a giveaway pouch case, which doesn’t fit for the Spitz AX at all. Because of this giveaway I ordered the Spitz AX at GI. net Europe, I would have ordered the router anyway, but without the giveaway with another company. This is what the customer service said: Thank you for contacting us. I'm sorry about this giveaway pouch case that may have caused you a misunderstanding, please allow me to clear it up for you. Your order was purchased during our January promotion, during which an pouch case will be automatically added as a free gift for orders over €150. There is no guarantee that this pouch case will work with the model you purchased, currently we only have this one size pouch case, but we have received your request and I will feedback to our product department. We expect that we will be able to design pouch cases for other models in the future. Thank you for your understanding. Have a nice day! I can´t tell if the router is working as promised in difficult areas as I just tested it where you can get 4G or 5G easily. There it worked fine.

Delivery was great. Use of the store, getting confused between the different versions, EU / non-eu etc was pretty awful.

EU tax is not included in price, delivery from EU is not possible