BlueCosmo Satellite Communications

Never used any of my prepaid minutes and I asked them to delay my start up date and no one help me with anything

I put in an order that was declined because my UPS Shipping address didn't match my Credit Card. I changed that and re-submitted an order, that resulted in an order #, but no product delivery. You guys really are a AAA organization.

Purchase pre-pair ai time from BluCosmo via Amazon a couple of years back and have been slowly activating it as needed for travel. With 4 100 minute cards left, I contacted them to activate the next 100 mins and I was told they are unable to help because it's been purchased too long ago (2018) and they are unable to activate air time past one year. No where is that in writing on the cards, envelopes, order, etc and for all these past years it was never conveyed that it would be a problem when speaking to their customer service. When asked to follow up, I was rudely passed on to a supervisor who did not discuss any options, store credit, etc and instead offered me to buy another $400 worth of air time at a 15% discount. That's what got from a company that took $400 bucks from me and basically said- oh well, we can't help. Cheers!

Expensive and horrible connections, but if you need communications in the bush, options are limited. The worst is paying a ton of money for X minutes and they expire quickly. Need the service, but I’m always looking to switch to something better/cheaper.

Chat function on website does not work. Cur off all the time. Then confirm email function of order process did not work so you don't get confirmation of warranty. And Blue Cosmo knows all this, but does not fix it for at least weeks. Makes you wonder what else goes wrong in the customer service of this company!