I contacted your customer support
I contacted your customer support line for three issues: 1) Upate my billing after with a new credit card, 2) Change my contact email address, 3) Report that your website jhad no telephone number listed for future and current customers to call. I dealt with Rohan Srinivasa. He was terrific - professional and personable. He took care of all of the issues and is by far the best rep that I have encountered with your firm. Some of the ones I've dealt with before were not very good - lacking knowledge and motivation. Rohan was the best, a superstar in customer servide that would stand out in any organization. Customer service is the front line for most companies. They have a lot of influence on the company's ability to secure and retain customers, directly influencing a firms profitability and sustainability. The Best Reps should be recognized, the bad ones replace, and all of them should be trained, motivated, and initially monitored to ensure and reinforce proper performance. A person like Rohan, who appers to have the appropriate core traits and implicit skills, would make a good manager to train and motivate others.