What a great experience!
I had bought a used Solis for a trip abroad. It was registered to someone else and I ended up needing to contact customer support. The experience was incredible. I build customer service and support teams for a living and this person was absolutely first rate. They kept me informed as to what they were doing, helped me quickly, and had me up and running very quickly. I could not possibly be happier and I am genuinely thrilled with my purchase! Great job, Skyroam/Solis. :)