Signal Boosters

Had to leave a voice mail message for customer service since no one was available to answer the phone during business hours. Days later I received a reply, not an answer to my question.

My return was received three weeks ago per tracking, and I still do not have the credit back to my account.

The contact person quit responding to my voice mails and emails concerning questions with the product I purchased.

Actually,, overall, the score could easily be higher. It is not the quality of support that concerns me, it is the process of getting support. Having to wait EVERY TIME for someone to call back just does not work for me. The return call is at random times, sometimes days later, weeks later, or never. And support by email never works well. But the DEPTH of support is great! When you can finally talk to someone, you get answers. Change the process so I can talk to someone when I call, and you have a winner.

Communicatons with customer support is dreadful. My unit has not locked on a signal. I am left to believe that the unit must be registered on AT&T, but they refused to assist.