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felty chager

Returned.

You guys suck I haven’t even received it yet. It was supposed to be here two weeks ago so I went to the Verizon store and bought it myself. I’m sending it back as soon as I get it if it ever does show up.

The case did not work properly. Trying to return it is a nightmare. Do better!

I’ve been a loyal Rokform customer for years, relying on their cases and accessories to keep my devices protected. Unfortunately, I have to say that my latest experience has been a huge letdown. This new case? It’s not magnetic at all! I expected to easily attach it to gym equipment or my metal toolbox, but I was sorely disappointed—it wouldn’t even stick to Rokform's own metal wallet card holder. When I reached out to Rokform’s customer service, they told me that the case is designed more for wireless charging. Honestly, that’s not what I wanted. I specifically chose this case to avoid the bulkiness of magnets in their rugged or crystal options. To make matters worse, they refused to send me a rugged case unless I returned the one I have first, leaving my phone exposed and at risk of scratches or damage until the new case arrives. If you're considering this case solely for its magnetic capabilities, save your money! They claim it has a “SUPERIOR MAGNETIC MOUNTING MECHANISM,” but from my experience, that’s simply not true. Their solution? Buy another case if you want a quicker replacement before sending back the one you’re unhappy with. What a frustrating situation!