rokformecommerce.myshopify.com

Expensive for an accessory.

The belt clip is giving me issues. I’d be happy to adjust my review if something changes but as for now my needs were not met and customer service has not helped me either.

It charges but when the phone is removed it pulls the charger off the vent. I don’t think this charger is worth the price.

Looked through form created a support ticket which pointed me back to the community still no answer after 2 month. I would love to use the product if it exists but have never heard an update.

Love the product; but the customer service and the go to market is very lacking unless you own an iPhone. I listen to a popular national radio show that turned me on to RF and when got an S7, I immediately got the case. Eventually I purchased mounts for other vehicle, my motorcycle etc. Enter the S8+. I preordered. There was some delay in production and I was sent a preproduction unit with the promise of the final product when it was available. I thought this was great customer service. The unit was not perfect; but protected my device regardless. Then the days turned to weeks, then months. I had taken several business trips and expected to get the new case; but no joy. I had since purchased a Note8. I contacted customer support and explained i wanted to preorder and had yet to get the previous production S8 case. They had no clue but sorted it out and submitted my preorder with a discount, cool. A few weeks later, i get an email that a shipping label was created, almost a month later, it still hasn't shipped; but on radio and the majority of their promo emails they are pushing the new IPhone X, shipping, and new colors for IPhone cases. So I call last week and the rep was oblivious as to why my order hadn't shipped and tried to interject that the new iPhone case weren't shipping until that day. I didn't call about that, I was calling about my order that had a shipping label just sitting there for almost a month, lest I end up with a Note9 and have to get another case. She said I would have in a couple of business days, but they original label still says it should ship October 11 and i have not gotten any updated shipping information. Like I said, the product is great but the customer service, follow up and execution is not where it was over a year ago.