www.rel.net

It was a pleasure. The difficulties that I experienced were on my end. Yet, Alexander "hung in there" with me and taught me how to rectify my problem. He assisted with shipping procedures (both ways). Coordinated with REL repair personnel and now I have a "brand new" sub. If there is a customer service/repair process superior to the aforementioned, I don't know of it. REL and Alexander couldn't be better!

Somehow lost the pegs that hold the grill onto my T9i/x subwoofer, and needed replacements - emailed customer service and received a reply within 24 hours (from a real human, no less!). They didn't have the parts available that I needed, but they promised to let me know if anyone ever returned a grill that had the pegs still attached that they could salvage. Really nice just to be replied-to so quickly, and attentively!

I had an issue with the REL sub that I bought and contacted the support team. They were very responsive and worked with me to replace the power supply.

Great service and information about the product

Alexander is very responsive and helpful. He guided me every step of the way with details. I don't know anything about sound system but I learned by exchanging emails with Alexander.