Shipping and such
Ordered a replacement battery for my ultra custom ergo, shipping kept getting delayed but I usually give it a pass since I live in Canada. But ups said it got damaged in some process which isn’t necessarily pwnages fault. I promptly emailed support and they quickly responded and issued a replacement to be sent. Shipment time was about as expected. Overall good customer service at least in my experience, shipping got delayed about a month but wasn’t really their fault.