Pedal Genie

I signed up for a special trial, where the first month was $1. I selected a handful of pedals I was interested in purchasing but was excited to try before buying, and received my first one about a week later. Tried it out, liked it, and sent it back expecting my second pedal. I received an email stating they "recommend" I add more pedals to my list. However, I already added the ones I was interested in. I didn't want to just add pedals, knowing that with my luck I'd get the ones I didn't really want instead of the ones that I did. After over a week, I contacted support to find out where my other pedal was. I was sent another email "recommending" that I add extra pedals. When I explained to them that I already had pedals on there, and didn't want to add more, I was told the system doesn't ship any out unless you have a certain amount. Mind you, on their website and in the emails, the arbitrary number is listed as a "suggestion". Well, by suggestion they mean it's mandatory. And now my trial was almost up. They shipped me one more pedal, which I quickly tried out, sent back, and cancelled my subscription. Their snarky "customer service" rep congratulated me on getting 2 pedals for dollar. It seemed like a valuable service, and I gladly would have continued if they were more transparent about the actual requirements for renting from them, and if their CS agent wasn't a total dick.

I hated the service. I would get a pedal, then when I returned it no other pedal would ship....I'd call you guys and then hear dome BS about my card info needing "to be updated" and I would lose like a week in the process. This continually happened. I was over it quick. I felt like you guys realized you were losing out on shipping and were fucking with everyone who had an account to try and balance it out. Lame as hell, I will probably never come back and have asked all my friends to be careful dealing with you guys. Actually I'm super annoyed I even got an email from you.

Dog shit

I love the idea of being the "Netflix of pedals", but I tried the service to get access to specific pedals that I may need for specific projects, shows, or even may be looking to purchase. I was very disappointed and cancelled my membership when I found out this was not possible. Getting random pedals from a wishlist didn't suit my needs. I hope your policy changes and I would gladly renew my membership.

Good idea; bad execution.