Pedal Genie

Not fulfilling service as promised. Currently a waste of money and will be cancelling if no action is taken to fulfill the service they promised and I paid for.

The idea for this service is excellent, and I was very excited to try it. Unfortunately the user experience is disappointing and customer service is pretty half-assed. All I wanted is the service described on their website. All I got was excuses.

So I will say the return process has gotten better and easier since the first time I had a subscription. That’s about the only thing that’s really improved at it’s core since I tried it around 2016-17. This really is a service that would be good for people that constantly have about 15 pedals they want to try out relatively equally. If you have about ten total, after a couple months, you’re going to run out of use for the service. I’ve been getting my bottom tier wish list pedals consistently for the last few months, and since they encourage you to have a certain number of pedals on the list, a lot of those aren’t really things I’m super interested in to begin with. Also, every time an order is returned or sent, the order of the wish list gets messed up. I make notes of priority for each pedal but I have no idea if this is actually referenced before they send something. Going off of my experience, I’d have to say probably not. And the shipping is not always a fast or communicated process. Ive gone 3 weeks in between pedals. This would be easier to justify if I was paying $10 or even $20 a month, but $40 a month is a lot of money to only be able to use it 25% of a month sometimes. Sometimes its because there’s nothing in stock, once it was because they just didn’t notice that my return came in. To be fair, they back credited my account when that happened, but still. And unless you get return tracking numbers when you send it back, you have no idea when they’ve processed the return. I understand a service like this has a lot of overhead costs and to have multiple of each pedal while not charging late fees may be tough, especially in a pandemic where everything’s out of stock anyways, but then the marketing should be adjusted to more accurately describe the service. And to be honest, it was just as bad if not worse the time I tried it before the pandemic. I’m probably going to be cancelling my subscription after I return my latest one, which is a shame because there are about 6 I really want to try but just keep getting passed over, and if this was done well it’d be a dream come true. But at this price I just can’t justify something either gives me nothing or something I don't really want over and over again.

They're really slow with getting pedals shipped once returned. I feel like I have to constantly contact them to get the next pedal shipped. It's almost worth it's but it's pushing it with the customer service.

I have yet been able to order anything. And no help