Nudient - US & UK

Ya failed. I placed an order for two cases by mistake and within minutes of placing the order, reached out to customer service to make the correction. Didn't hear back until after the package with two cases had shipped. THIS IS A LAME WAY TO OPERATE. After 3 tries in as many weeks, I still haven't heard back on how to execute the return. So dumb.

Item didn’t even turn up. Paid for but not arrived no updates since order very poor service.

Not received

Really poor. Should have just gone for an Amazon case for the phone and I would have received it the next day, with a good price and clear updates on delivery etc - rather than sitting here the best part of three weeks later wondering where my delivery is and how to get a refund. Very disappointed and surprised as I had heard good things about Nudient products and services.

My item still hasn't arrived, even though I paid for it 2 weeks ago. I keep getting emails from Nudient encouraging me to buy other things, which seems very hopeful on their part! Customer service response it so slow, around 3 days to respond. The 'track your parcel' service is useless as it doesn't give up-to-date information (mine has said the same thing for 10 days which is "the carrier has the pic-up order"). I cannot review the product because I don't have it, but I can review the company and I'm afraid it just isn't good enough. To take 3 days to respond to a customer query is ludicrous in this day and age, especially when some questions are time sensitive. It's infuriating to say the least. If you don't have the means to deal promptly with customer service issues, then you can't expect repeat business. I'm hoping to get my item soon, or an immediate refund. Either way, I find it hard to think of a reason to ever order from Nudient again.