Some communication would have been
Some communication would have been appreciated. A few days after my order when there was still no sign of despatch, I got a refund. I wasn’t sure if that meant my order had been cancelled. I didn’t ask for the refund to be clear. A few weeks later and the money came back out, again with no communication, and then my phone case turned up. An email would have been nice to apologise for the delay and let me know what was happening